Raving Fans

Ken Blanchard and Sheldon Bowles

Raving Fans

Raving Fans: A Revolutionary Approach to Customer Service

Sheldon Bowles and Ken Blanchard’s Raving Fans, is written in the parable style of Gung Ho!® and The One Minute Manager®. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage—not just another “flavor of the month” program.